IMPORTANT :

CHECK THE PACKAGE

Upon delivery, you must check the integrity of the package by ensuring:

• before opening, that the package is properly closed (only one piece of tape used) as well as the general condition of the package
• after opening (done in the presence of the delivery person in case of doubt), that all the products are present in the package and in good condition

The recipient is authorized to request, before taking delivery, both an internal and external inspection of the package.

In the event of a problem, it is imperative that you send us as many photos of the package as possible (exterior (with the shipping label visible) + interior + goods) so that we can file a complaint with the delivery services and receive compensation for the damage suffered.

Unfortunately without ALL of these photos, we are unable to compensate you.

We cannot be held responsible for products damaged by high heat.

Choosing the right shipping costs

First of all, be careful to apply the shipping costs of the DESTINATION country!

Choosing the wrong shipping cost may result in you having to reorder your entire order!

This is a huge waste of time for you and for us...

Shipping costs depend on the total GROSS weight or the total amount of your order and are calculated automatically in the shopping cart before the payment process.

ATTENTION! The GROSS weight corresponds to the weight of the contents and the container of the product (e.g.: 1 600g pot of spreadable chocolate actually weighs +/- 950g with the glass pot)

Shipping and delivery service costs

DPD Parceshop (Maximum 20kg) delivery to collection point:

DPD predict (home delivery):

Chronopost (home delivery):

BPOST international outside EU:

BPOST ZONE 30:

Cyprus, Estonia, Latvia, Lithuania, Malta, Morocco, Monaco, Romania, Slovakia, Slovenia, Vatican City State

BPOST ZONE 31:

Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Isle of Man, Mexico, Moldova, Montenegro, Serbia, Svalbard and Jan Mayen, Ukraine

BPOST ZONE 32:

Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, South Africa, South Korea

BPOST ZONE 33:

Algeria, Argentina, Armenia, Azerbaijan, Bahrain, Belize, Bolivia, Brunei, Chile, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Georgia, Guatemala, Guyana, Honduras, Iran, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Suriname, Tajikistan, Tunisia, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen

BPOST ZONE 34:

Afghanistan, Åland Islands, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burma (Myanmar), Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo Dem. Republic, Republic of the Congo, Cook Islands, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, Gabon, Gambia, Ghana, Greenland, Grenada, Guam, Guinea, Guinea-Bissau, Haiti, Heard Island and McDonald Islands, Iraq, Ivory Coast, Jamaica, Kenya, Kiribati, Korea Dem. Republic, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, Niger, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestinian Territories, Papua New Guinea, Pitcairn, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Vanuatu, Vietnam, Virgin Islands (British), US Virgin Islands, Western Sahara, Zambia, Zimbabwe

• Delivery times are working days, excluding public holidays and weekends and do not include order preparation time (48 to 72 hours if all products in stock).
• The deadlines are indicative and not contractual.
• The Seller shall not be liable for any loss, cost, liability, damage, fine or expense incurred as a result of any delay or non-delivery.
• When your package is shipped, you will receive an email from the carrier that contains the online tracking code.
• Any possible customs charges when shipping to countries outside the European Union are the sole responsibility of the customer.
• The seller delivers to its customers within 5 to 15 days from payment of the order and depending on the chosen carrier. These deadlines are given for information purposes only and are therefore not binding on the seller.
• If after a period of 30 days the customer has not received a delivery, the customer may request the cancellation of the sale and the reimbursement of the sums paid for his order.
• In the event of unjustified seizure of the order by customs, the seller undertakes to reimburse the customer. On the other hand, if the package is seized due to products prohibited in the customer's country of residence, no refund will be made by the seller. It is therefore up to the customer to check the possibility of importing the products ordered.

Chockies Group SRL reserves the right to change the delivery method to another equivalent for certain postal codes that are considered remote areas and which require an additional cost from the carrier.

List of postal codes available on request by email.

DELIVERY TIMES ARE FOR INFORMATION PURPOSES ONLY, THEREFORE WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS.

ATTENTION! WE CANNOT BE HELD RESPONSIBLE FOR ANY ALTERATION OF PRODUCTS DUE TO HIGH HEAT.

“Fresh” products

• For your goods in the "Fresh Products" category, your order will be shipped ONLY via DPD FRESH / CHRONOFRESH for Metropolitan France, Monaco, Spain and via DPD Fresh for Belgium and Luxembourg. You will not have the choice of another carrier.
• The departure of "fresh" packages is done once a week (generally on Wednesday) with delivery expected within 72 hours for certain regions and areas that are difficult to access for France, Monaco and Spain and once a week (generally on Wednesday) for Belgium and Luxembourg.
• DPD FRESH / CHRONOFRESH is only accessible to residents of Metropolitan France (excluding Corsica), Monaco, Spain, Belgium and Luxembourg.
• Chronofresh and DPD Fresh guarantee you traceability of the cold chain, so you will receive your fresh products as quickly as possible WITHOUT INTERRUPTION OF THE COLD CHAIN .
• You can order sensitive products (fresh products (Belgium, Luxembourg, France, Monaco and Spain only), chocolates, ...) all year round on our site. But as you know, sensitive products do not really like heat ... We therefore advise you to choose the services of DPD Fresh (Belgium and Luxembourg) and DPD FRESH / CHRONOPFRESH (Metropolitan France, Monaco and Spain only) in order to guarantee the traceability of the cold chain to your home. We remind you that if your products were to be altered by high temperatures during their delivery and you have not chosen DPD Fresh (Belgium and Luxembourg) or DPD Fresh / ChronoFresh for delivery (Metropolitan France, Monaco and Spain only), Chockies Group SRL cannot be held responsible for any alteration of products.
• In order to guarantee that your package leaves us the same week, orders must reach us no later than MONDAY before 10 a.m.

*Some zip codes may require additional time.

Attention !
Packages destined for the Aquitaine, Midi-Pyrénées, Languedoc-Roussillon and Provence-Alpes-Côte-d'Azur regions as well as certain hard-to-reach areas may require a longer delivery time.

Notice regarding collection points

• Packages are shipped within the DPD Parcelshop network.
• When you make your purchase, you will receive an email with the DPD tracking number for your package.
• The carrier sends an email and/or SMS to indicate that your package has arrived at the collection point (collection point/parcelshop) with the address of the collection point.
• You then have one week to collect it. If after this period you still have not done so, the package will be returned to us.
• After this period, we will not send you any replacement and you will then have to pay the delivery costs again to receive your package. Therefore, be careful, be vigilant after sending your package so that you can collect it without delay and without additional costs!

Packaging your products

The packaging of your parcels is one of our priorities.

It is indeed extremely important for us to be able to deliver packages to you in good conditions and avoid breakage as much as possible, unfortunately this can still happen despite all the precautions taken, zero risk does not exist.

Payment Information

Payment must be made by the customer when confirming their order and must be made in euros. The order will be processed upon receipt of payment.

• MultiSafepay

MultiSafepay FULLY SECURE thanks to the 3-D Secure standard offers international payment methods with which the customer can make the payment with the method of their choice.
The payment methods offered are Bancontact, iDEAL, Sofort Banking, Visa, MasterCard, Maestro, bank card (carte bleue), Giropay, ... A plus for you to be able to make the payment online with a trusted payment method.

• Paypal

This COMPLETELY SECURE online payment site allows you to quickly pay for your purchases and also offers you purchase protection, a return guarantee, a simple and effective way to be reimbursed in the event of a cancellation and above all an automatic currency exchange! Registration on Paypal as well as purchases are completely FREE!

• Bank transfer

If you live in the "Eurozone", you can use a European Bank Transfer (SEPA). These take longer than Paypal to reach us. You can be sure that the payment will be made between two recognized banks.

Bank details for payments by transfer:

IBAN: BE10 3630 2460 5304
BIC: BBRUBEBB

ATTENTION! CHOCKIES GROUP SRL is not responsible for the payment of customs duties or other local costs or taxes. Such duties, costs or taxes are the responsibility of the customer. The customer is also required, where applicable, to make the necessary declarations to the competent authorities of the country of delivery.