Choose the shipping costs well
Above all, be careful to apply the shipping costs of the country of DESTINATION!
Choosing incorrect shipping costs can have consequences forcing you to redo your entire order!
It is a huge waste of time for you and for us ...
Shipping costs depend on the GROSS total weight or the total amount of your order and are calculated automatically in the basket before the payment procedure.
WARNING ! The GROSS weight corresponds to the weight of the content and the container of the product (e.g. 1 jar of chocolate spread of 600 gr actually weighs +/- 950 gr with the glass jar)
Shipping and delivery costs
DPD parceshop (Maximum 20kg) delivery to collection point:
DPD predict (home delivery) :
|0.00 kg => 30 kg||30 kg => 60 kg||60 kg => 90 kg|
BPOST international outside EU (traditional belgian poste) :
|COUNTRY - ZONE||
|UNITED STATES OF AMERICA||16.95€|
|ZONE 31 (see country list below)||26.95€|
|ZONE 32 (see country list below)||27.95€|
|ZONE 33 (see country list below)||31.95€|
|ZONE 34 (see country list below)||37.95€
BPOST ZONE 31 :
Albanie, Andorre, Belarus, Bosnia and Herzegovina, Croatia, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Man Island, Mexico, Moldova, Montenegro, Serbia, Svalbard and Jan Mayen, Ukraine
BPOST ZONE 32 :
HongKong, India, Indonesia, Malaysia, Philippines, Singapore, South Africa, South Korea
BPOST ZONE 33 :
Algerie, Argentina, Armenia, Azerbaijan, Bahrain, Belize, Bolivia, Brunei, Chile, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Georgia, Guatemala, Guyana, Honduras, Iran, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Suriname, Tajikistan, Tunisia, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen
BPOST ZONE 34 :
Afghanistan, Åland Islands, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burma (Myanmar), Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo Dem. Republic, Congo Republic, Cook Islands, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, Gabon, Gambia, Ghana, Greenland, Grenada, Guam, Guinea, Guinea-Bissau, Haiti, Heard Island and McDonald Islands, Iraq, Ivory Coast, Jamaica, Kenya, Kiribati, Korea Dem. Republic, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, Niger, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestinian Territories, Papua New Guinea, Pitcairn, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Vanuatu, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Western Sahara, Zambia, Zimbabwe
- The delivery times are working days, holidays and weekends not included and do not include the time of preparation of the order (24 to 48 hours if all products in stock).
- Deadlines are indicative and not contractual
- When you send your package, you will receive an email with the online tracking code.
- Possible customs fees during shipping to countries outside the European Union are the sole responsibility of the customer.
- The seller delivers his customers within 3 to 10 days from the payment of the order and according to the chosen carrier. These deadlines are given for information only and therefore do not bind the seller.
- If after a period of 30 days the customer is not delivered, the customer can request the termination of the sale and the refund of the amounts paid for his order.
- In the event of unjustified entry of the order by customs, the seller agrees to reimburse the customer. On the other hand, if the package is seized for reasons of products prohibited in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to check the possibility of importing the products ordered.
Chockies Group reserves the right to change the delivery method for another equivalent for certain postal codes which are considered as remote areas and which requires an additional cost from the carrier.
List of postal codes available on request by email.
DELIVERY TIMES ARE FOR INFORMATION ONLY, SO WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS.
ChronoFresh from Chronopost tariff (France Métropole and Monaco only (Corsica excluded)):
For your goods in the "Fresh Products" category, your order will be shipped ONLY via Chronofresh from Chronopost. You will have no choice of carrier.
The departure of "fresh" parcels is made once a week (usually on Wednesday) with the delivery scheduled on Thursday or Friday for certain regions and areas difficult to access
Chronopresh by Chronopost is only accessible for residents of mainland France (excluding Corsica) and Monaco.
Chronofresh by Chronopost guarantees you traceability of the cold chain thanks to delivery on D + 1 * and D + 2 *. So, you will receive your fresh products ASAP WITHOUT INTERRUPTION FROM THE COLD CHAIN.
You can order sensitive products (fresh products (France and Monaco only), chocolates, ...) all year round on our site. But as you know, sensitive products do not really like heat ... We therefore advise you to choose ChronoFresh services from Chronopost (France Metropolis and Monaco only) in order to guarantee the traceability of the cold chain up to at your house. We remind you that if your products have to be altered by high temperatures during their delivery and that you have not chosen ChronoFresh from Chronopost for delivery (France Métropole and Monaco only), Chockies Group cannot be held responsible.
* Some postal codes may require additional time.
Parcels to the Aquitaine, Midi-Pyrénées, Languedoc-Roussillon and Provence-Alpes-Côte-d'Azur regions as well as certain difficult-to-access areas are sent with maximum delivery on D + 2, that is Friday before 5 p.m. 30 at the latest.
Notice regarding pickup points
Packages are sent through the DPD network.
During your purchase, you will receive an email with the DPD tracking number of the package.
The carrier sends an email and / or an SMS to indicate that your package has arrived at the pick-up point (pick-up point) with the address of the pick-up point.
You then have a week to collect it. If at the end of this period you still have not done this, the package will be returned to us.
After this time, we will not send you any replacement and you will have to repay the delivery costs to receive your package. Therefore, be careful, be careful after sending your package so that you can recover it without delay and at no additional cost!
Packaging of your products
The packaging of your packages is one of our priorities.
It is indeed extremely important for us to be able to deliver packages to you in good conditions and to avoid breakage as much as possible, unfortunately this can still happen despite all the precautions taken.
CHECKING THE PACKAGE
During delivery, you must imperatively check the integrity of the package by ensuring:
- before opening, that the package is tightly closed (only one tape used) as well as the general condition of the package
- after opening (made in the presence of the delivery person in case of doubt), that all the products are present in the package and in good condition
The recipient has the authorization to request, before taking delivery, both internal and external verification of the package.
In case of problems, it is imperative to send us a maximum of photos of the package (exterior + interior + goods) so that we can file a complaint with the delivery services and be compensated for the damage suffered.
Payment must be made by the customer when confirming their order and must be made in euros. The order will be processed upon receipt of payment thereof.
MultiSafepay FULLY SECURE thanks to the 3-D Secure standard offers international payment methods with which the customer can make the payment with the method of their choice.
The payment methods offered are Bancontact, iDEAL, Sofort Banking, Visa, MasterCard, Maestro, bank card (credit card), Giropay, ... A plus for you to be able to make online payment with a trusted payment method.
This FULLY SECURE online payment site offers you to pay for your purchases quickly and also offers purchase protection, a return guarantee, a simple and effective way to be reimbursed in the event of a cancellation and above all a automatic currency exchange! Registration on Paypal and purchases are completely FREE!
If you live in the "euro zone", you can use a European bank transfer (SEPA). These take longer than Paypal to reach us. You can be sure that payment will be made between two recognized banks.
For residents of Metropolitan France ONLY, we accept CHECKS. This means of payment takes a very long time to reach us because it requires that this paper be sent by post. However, it has the advantage of not being debited from your account immediately.
WARNING ! CHOCKIES GROUP is not responsible for the payment of customs duties or other costs or local taxes. Such duties, costs or taxes are the responsibility of the customer. The customer is also required to make the necessary declarations with the competent authorities of the country of delivery.