Chockies Group: General Conditions of Sale
Chockies Group is the banner under which Belgica Store, Belgica Store PRO, Délices du Nord, Delivery Frozen, and Delivery Frozen PRO operate.
Chockies Group is a commercial entity managed by Deryckere Christopher, whose head office is located at the following address: 4, rue Léopold III, 6560 Erquelinnes, Belgium, registered under number BE0797.434.426 at the Bank Carrefour companies.
In this document, we refer to Deryckere Christopher as "the Seller".
These general conditions of sale govern the relationship between the seller and the customer, who may be a natural or legal person, placing an order via the websites hosted at the addresses www.belgicastore.com/gb/, , www.pro.belgicastore.com/gb/, , www.delicesdunord.com, , www.livraisonsurgle.com, And www.pro.livraisonsurgle.com. If you order from one of these sites, you automatically accept these general conditions of sale.
Contact details Chockies Group:
Company Name : Chockies Group (Belgica Store, Belgica Store PRO, Délices du Nord, Frozen Delivery, Frozen Delivery PRO) Address: 4, rue Léopold III, 6560 Erquelinnes, Belgium. Company number / VAT: BE0797434426. Telephone: +32 (0)71/13.12.13. E-mail : info@chockies.net or chris@chockies.net.
Products and services :
Our customers have access to our catalogs of products and services on our websites, in particular www.belgicastore.com/gb/, , www.pro.belgicastore.com/gb/, , www.delicesdunord.com, , www.livraisonsurgle.com, And www.pro.livraisonsurgle.com. Photos of our products are as accurate as possible, but they may differ slightly from the actual product, especially with regard to colors or packaging changes made by manufacturers. These photos are not contractual and do not bind the seller. Although we strive to provide accurate information about our products, the seller cannot guarantee the accuracy, completeness or timeliness of this data. The information on our websites does not replace the data on product labels. In the event of any discrepancy, the information on the product labels prevails.
Our sales are made within the limits of stocks available from our suppliers. If an item is no longer available, we will inform the customer of this out of stock by e-mail or by telephone. If the delivery time exceeds 3 days, we reserve the right to offer an equivalent product with the customer's consent or to cancel the order and reimburse the customer. The seller also reserves the right to modify its catalog of products and services at any time.
To order :
Before placing an order, the customer must provide accurate information including their name, billing address, shipping address (if different from the billing address), telephone number and email address. The seller is not responsible for incorrect information provided by the customer. If an order is returned for these reasons, the seller will not resend the order unless the customer pays shipping costs again.
The customer fills his basket with a minimum amount of 25 euros (excl. VAT), confirms his acceptance of the general conditions of sale, and proceeds to pay for his order. An order confirmation is then sent to the customer after payment. This confirmation includes all information provided by the customer, a description of the order, the total price of the order and the delivery costs.
Prices and Billing:
Unless otherwise indicated, prices are indicated in euros and include order preparation costs, but do not include delivery costs. The seller is not responsible for paying any customs duties or other local costs or taxes. These costs are the sole responsibility of the customer, who must also comply with the requirements of the authorities of the country of delivery. The prices of products and services are indicated inclusive of VAT (Belgian tax). After identification of the country of delivery (European Union countries), the prices will be displayed with the taxes of the country of delivery, in accordance with European legislation.
Delivery costs vary depending on the delivery location, weight and volume of the order. They are indicated before payment. The seller reserves the right to modify prices at any time to adapt to price variations from its suppliers or changes in shipping costs.
Payment :
Payment must be made in euros at the time of validation of the order. Order processing begins upon receipt of payment. Payment methods include MultiSafepay, Paypal, and bank transfer.
The seller cannot be held responsible for paying any customs duties or other local costs or taxes, which are the customer's responsibility. The customer must also make the necessary declarations to the competent authorities of the country of delivery and check any restrictions on the products ordered.
Delivery, Shipping Costs and Customs Fees:
The seller ships packages worldwide, with the exception of products in the "fresh produce" category, which are only delivered to Belgium, Luxembourg, mainland France, Monaco and Spain to ensure compliance with The cold chain. Delivery costs and any customs fees (outside the EU) are the responsibility of the customer.
Orders are delivered with a customer signature for receipt. In the event of unjustified seizure of the order by customs, the seller undertakes to reimburse the customer. However, if the package is seized due to products prohibited in the customer's country of residence, no refund will be made by the seller. It is the customer's responsibility to check the possibility of importing the ordered products.
The customer must inspect the order upon receipt. If the package appears damaged, the customer must inspect it immediately in the presence of the delivery person. In the event of damage, the customer must note the description of the damage on the carrier's delivery note. The customer must inform the seller by e-mail to info@chockies.net within 2 working days of delivery, providing photos of the damage (exterior of the package (with shipping label visible), interior of the package (with all protections used) and of all goods), otherwise no claim will not be taken into account. The seller may require the return of the damaged product(s).
Preparation time:
Order preparation times vary from 24 to 72 hours after receipt of payment.
The seller delivers to his customers within 4 to 10 days from payment of the order and depending on the carrier chosen. These deadlines are given for information purposes only and are therefore not binding on the seller.
If after a period of 30 days the customer has not received a delivery, the customer may request termination of the sale and reimbursement of the sums paid for his order.
The Seller will not be responsible for any loss, cost, liability, damage, fine or expense incurred as a result of any delay or non-delivery.
To guarantee delivery the same week, orders containing fresh products must reach us by MONDAY before 10 a.m. at the latest (orders depart on Wednesday)
Delivery delay :
Delivery times depend on the destination, delivery method and product availability. The seller strives to meet delivery times, but any delays do not give rise to any compensation or cancellation of the order. In the event of a significant delivery delay, the customer will be informed by the carrier by e-mail or telephone.
Cancellation and Return of Order:
The customer has the right to revoke the order within 14 days of receipt of the products, in accordance with current legislation. The customer must inform the seller of his decision to revoke the order by e-mail to info@chockies.net. The customer must return the products in their original packaging, unopened and unaltered, within 14 days of revoking the order, to the address provided by the seller. The customer must bear the return costs. Once the products are returned and checked, the seller will refund the customer within 14 days of receipt of the returned products. If the customer does not return the products within 14 days of revoking the order, the seller may refuse the refund.
Some products, due to their nature, cannot be revoked. These include fresh, frozen, opened or used products, and products whose expiration date has passed.
Guarantees and Claims:
If a product is defective or non-compliant, the customer must inform the seller by e-mail at info@chockies.net within 2 business days of receiving the order. The customer must provide photos of defects or non-conformities. The seller will decide what action to take, including refunding, replacing or sending additional products. The seller does not guarantee the quality of the products beyond the expiration or recommended consumption date. Warranties do not cover damage resulting from improper use or failure to follow manufacturer's instructions.
Data protection :
The seller undertakes to respect the legislation on the protection of personal data (GDPR). The customer agrees that his personal data will be collected and processed by the seller for the purposes of ordering, billing, delivery and communication with the customer. The customer's personal data will not be passed on to third parties for marketing purposes. The customer has the right of access, rectification, erasure, limitation and portability of his personal data. To exercise these rights, the customer can contact the seller by e-mail at info@chockies.net. The customer may also file a complaint with the competent data protection supervisory authority.
Applicable Law and Dispute Resolution:
These general conditions of sale are governed by Belgian law. In the event of a dispute, the customer can contact the mediation service of the Consumer Ombudsman in Belgium or the online dispute resolution platform of the European Commission. The Belgian courts have jurisdiction over any dispute arising from these general conditions of sale.
These general conditions of sale are governed by Belgian law. They may be modified at any time by the seller. The applicable general conditions of sale are those in force at the time the order is placed.
Closing of Chockies Group:
The seller reserves the right to terminate Chockies Group, including its services, websites and activities. In the event of closure of Chockies Group, the seller will inform customers and honor current orders in accordance with the general conditions of sale. The seller cannot be held responsible for the consequences of such closure for customers.
Do not hesitate to let me know if you have any other questions or additional clarifications that you would like regarding these general conditions of sale.
Privacy Policy and Data Protection
Article 1 - Collection of Personal Information
When you make a purchase from one of our stores, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, telephone number and email address . When browsing our stores, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain further details about the browser and operating system you are using.
If you give us permission, we may send you emails about our stores, new products and other updates.
Article 2 - Consent
How do you obtain my consent ?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for that purpose only. If we ask you to provide us with your personal information for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
How can I withdraw my consent?
If you change your mind after providing us with your consent and no longer want us to contact you, collect your information or disclose it, you can notify us by contacting us at info@chockies.net or by mail to: Chockies Group, 4, rue Léopold III, B-6560 Erquelinnes, Belgium.
Article 3 - Disclosure
We will only disclose your personal information in the event of a legal obligation or if you violate our General Conditions of Sale and Use.
Article 4 - Accommodation
Our hosting provider provides us with the online e-commerce platform that allows us to sell our services and products. Your data is stored in the host's data storage system and databases, and in the host's general application. Your data is stored on a secure server protected by a firewall.
Payment: If you make a purchase through a direct payment gateway, the host will store your credit card information. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted. All direct payment gateways comply with the PCI-DSS standard. For your information, we never have access to any sensitive data such as your account or card numbers, or passwords.
Article 5 - Services Provided by Third Parties
The third-party providers we use collect, use and disclose your information only to the extent necessary to provide the services we have engaged. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. It is recommended to read their privacy policies carefully.
Article 6 - Security
We take reasonable measures and follow industry best practices to protect your personal data against loss, theft, unauthorized access, disclosure, alteration or inappropriate destruction. When you provide your credit card information, it is encrypted using SSL and stored with AES-256 encryption.
Article 7 - Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site. website.
Article 8 - Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the Website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
Questions and Contact Information
If you would like to access, correct, amend or delete any personal information we hold, register a complaint, or would like more information, contact our Privacy Officer at info@chockies.net or by mail to Chockies Group, 4 rue Léopold III, B-6560 Erquelinnes, Belgium.
Article 9 - Copyright
All materials appearing on our sales sites, including graphics, text, photographs and other intellectual property, are protected by copyright. None of these materials may be reproduced in any manner without our prior written permission.
