Terms & Conditions
Chockies Group represents Belgica Store, Mange Belge, Chockies, Belfreeze.
Belgica Store is a trademark operated by Deryckere David, whose registered office is at 4, rue Leopold III in 6560 Erquelinnes, Belgium and registered with the Crossroads Bank for Enterprises under BE0.553.329.768 number, hereinafter referred to as "the seller ".
These general conditions of sale govern all relations between the seller and the customer, ie, any natural or legal person who orders via the website hosted at www.belgicastore.com.
Customers, natural persons, who order via the website www.belgicastore.com for their private needs are consumers and enjoy for certain items a right of withdrawal (see Article 8 of these conditions).
By the mere fact of his order, the customer accepts the present general conditions of sale.
Identity of the company:
Chockies Group (Belgica Store) represented by Deryckere David
4, rue Léopold III
Tel: +32 (0) 71 / 90.76.53
Products and services :
- The customer can consult the information on the products and services offered in the seller's catalog via the website www.belgicastore.com.
- The photos that are published in the catalog are as faithful as possible but may have small differences with the original product, especially in terms of colors. These photos do not enter the contractual field and do not bind the seller. Despite all the care taken in writing product information, the seller can not be held responsible for a change in the text of the packaging or packaging of its suppliers.
- The seller endeavors to receive reliable data from its suppliers and to communicate this reliable data on its website www.belgicastore.com. The seller can not, however, guarantee the accuracy, completeness and / or actuality of this data. Differences may appear between the data indicated on the www.belgicastore.com website and those appearing on the product labels, in particular for technical reasons inherent to the inventory rotation. The data available on the website www.belgicastore.com does not replace the data mentioned on the product labels. In the event of a discrepancy, the information on the product labels prevails. The Customer must, before the conclusion of the purchase agreement and before any consumption of the products, carry out a control of the data of the products indicated on the labels of the products (in particular the allergens). The Customer expressly waives any action against the seller in case of discrepancy.
- Sales are made within the limits of available stocks at the seller's suppliers. In case of out of stock, the seller will send an e-mail to the customer, warning him of this out of stock and lengthening the delivery time of the entire order. If this period should exceed 3 days, the seller reserves the right either to offer his client and with his consent an equivalent product is to cancel the order and refund the customer.
The seller reserves the right to modify his catalog of products and services at any time. Offers of products and services are valid for the duration of their publication on the site www.belgicastore.com.
Prior to the order, the customer is required to provide his exact details, namely his name, the billing address, the delivery address (if different from the billing address), his phone, and his e-mail address. The seller can not be held responsible if the customer mentions wrong coordinates. In case of return of the order for these reasons, the seller will not return the order unless the customer pays the shipping costs again.
The customer fills his order basket for a minimum amount of 25 euros, confirms the acceptance of the general conditions of sale and then proceeds to the payment of his order. All of these actions constitute the proof of the transaction.
After payment, an order confirmation will be sent to you. This order confirmation contains the complete information provided by yourself as well as a description of the order, including the total price of the order and delivery charges. The confirmation of order will have in attachment a right of retraction.
Rates and billing :
Unless otherwise stated, prices are quoted in euros. They include the costs of preparation and order processing. They do not include delivery charges. The seller is not responsible for the payment of customs duties or other local costs or taxes. Such rights, costs or taxes are the sole responsibility of the customer. The customer is also required to make the necessary declarations to the competent authorities of the country of delivery. Prices for products and services are inclusive of VAT.
Shipping costs vary depending on the delivery location, weight and volume of the order. They are indicated as an indication on the summary of the order and before any payment.
The seller reserves the right to modify prices at any time and in particular to adapt them to a possible price variation imposed by his own suppliers or related to a change in shipping costs. The price is the date the order was placed.
The payment must be made by the customer during the validation of his order and must be made in euros. The order will be processed upon receipt of payment of it.
Multisafe Pay :
MultiSafepay ENTIRELY SECURE thanks to the 3-D Secure standard offers international payment methods with which the customer can make payment with the method of their choice.
The payment methods offered are Bancontact, iDEAL, Sofort Banking, Visa, MasterCard, Maestro, credit card (credit card), Giropay, ... A plus for you to make the payment online with a method of payment of trust.
This online payment site ENTIRELY SECURE offers you to quickly pay your purchases and offers you more protection of purchases, a return guarantee, a simple and effective way to be refunded in the event of a cancellation and especially a automatic currency exchange! Registration on Paypal and purchases are completely FREE!
Bank transfer :
If you live in the "euro zone", you can use a European bank transfer (SEPA). These take longer than Paypal to reach us. You can be sure that the payment will be made between two recognized banks.
For the inhabitants of Metropolitan France ONLY, we accept CHECKS. This means of payment takes a very long time to reach us because he asks that this paper be sent by post. It nevertheless has the advantage of not being charged to your account immediately.
WARNING ! CHOCKIES GROUP is not responsible for the payment of customs duties or other local costs or taxes. Such rights, costs or taxes are the responsibility of the customer. The customer is also required to make the necessary declarations to the competent authorities of the country of delivery.
Delivery, shipping and customs fees :
The seller dispatches parcels worldwide with the exception of products in the category "fresh products" which are only available on the France Métropole and Monaco so as to ensure the respect of the cold chain to the customer.
Shipping costs and any customs charges (excluding EU) are the sole responsibility of the customer.
Orders are delivered against signature of the customer for receipt.
In case of unjustified seizure of the order by the customs, the seller agrees to refund the customer. On the other hand, if the parcel is seized for prohibited products in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to verify the possibility of importing the ordered products.
The customer is obliged to check the order when it is received. If the package containing the order seems damaged, the customer undertakes to inspect it immediately and in the presence of the driver. If the order is damaged, the customer will note the description of the damage and any remarks on the delivery note. The customer then agrees to notify the seller by e-mail, within 24 hours, making sure to attach photos (exterior, interior and merchandise) in support of his complaint. The seller agrees to refund or replace the damaged products within 14 days.
In the event that certain products are damaged in their box without any damage to the package being noticed during the delivery, the customer must inform the seller within 4 hours of signing the delivery note.
Preparation and delivery time :
The order preparation times vary between 24 and 48 hours after receipt of payment.
The seller delivers his customers within 3 to 10 days from the payment of the order and according to the selected carrier. These deadlines are given as an indication and therefore do not bind the seller.
If after 30 days the customer is not delivered, the customer can request the cancellation of the sale and the refund of the sums paid for his order.
Right to retract :
Consumers, that is to say the physical customers who place an order on www.belgicastore.com for their private needs, benefit from a withdrawal period of 14 days from the date of receipt of the order , for all products ordered with the exception of products whose packaging has been opened or damaged by the customer, as well as all products likely to deteriorate or expire quickly ("fresh" products).
To exercise this right of withdrawal, the consumer must send an e-mail to the seller or fill out the withdrawal form available on www.belgicastore.com without having to justify the reasons, or pay penalties, except the return costs .
The seller agrees to refund the amount of the order within 14 days from the date of receipt of the return merchandise or proof of its return by the buyer, as well as delivery charges.
The costs of returning the goods to the seller are the sole responsibility of the customer.
The seller guarantees the products purchased against hidden defects that make them unfit for their use. Any product concerned must be returned to us as is, in its original packaging within 7 days of receipt of the package.
The product will be refunded within 14 days from the receipt of return of the latter.
Data processing :
The seller processes the data confidentially and in accordance with national and international regulations, including, among others, the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, as amended by the law of 11 December 1998.
By providing his personal data, the customer expressly authorizes the seller to process this information for the purposes indicated below:
The data that customers communicate to the seller may be used by the seller and its partners in connection with the execution of the order as well as for direct marketing purposes.
At any time, the customer may oppose the processing of his personal data. By written and dated written request sent to the seller, the customer can, after having justified his identity (copy of a valid ID) obtain, free of charge, the written communication of the personal data concerning him and, where appropriate, rectification of those that are inaccurate, incomplete or irrelevant.
A copy of the personal data is communicated to the customer at the latest 45 days after the reception of his request.
Limits of liability:
The customer also acknowledges that the seller is not responsible for any direct or indirect damage caused by the delivered products.
The customer acknowledges and accepts that all the obligations of which the seller is liable are exclusively means and that the seller is liable only for his fraud and gross negligence. In the event that the customer demonstrates the existence of a gross or fraudulent fault on the part of the seller, the damage which the customer can claim the compensation includes only the material damage resulting directly from the fault imputed to the seller to the exclusion any other damage (eg non-pecuniary damage, pleasure, enjoyment, loss of profits, expenses, etc ...) and can not, in any case, exceed 75% (excluding taxes) of the amount actually paid by the Customer in execution of the order.
Force majeure :
The seller can not be held responsible, both contractually and extracontractually, in case of non-performance, temporary or permanent, of its obligations when this non-performance results from a case of force majeure or fortuitous. The following events will be regarded as cases of force majeure or fortuitous events: earthquakes, fires, floods, epidemics, acts of war or terrorism, strikes, declared or not, lockouts, blockades, insurrections and riots, an interruption in the supply of energy (such as electricity), a failure of the Internet or data storage system, a failure of the telecommunications network on which the seller depends, a fact or a decision by a third party where the decision affects the proper performance of this contract or any other cause beyond the reasonable control of the seller.
If, due to circumstances beyond the control of the seller, the performance of its obligations can not be continued or is simply made more onerous or difficult, the seller and the customer undertake to negotiate in good faith and fair contractual conditions within a reasonable period of time to restore balance. Failing agreement within a reasonable time, each party may invoke the termination of the contractual relationship between them without compensation or compensation of any kind whatsoever.
The invalidity of a provision of these conditions does not entail the nullity of others.
The seller reserves the right to modify these terms and conditions.
The sale of products offered on the website www.belgicastore.com is governed by Belgian law.
Any dispute relating to services provided by the seller, as well as any dispute as to the validity, interpretation or execution of these terms and conditions will be subject to Belgian law and the exclusive jurisdiction of the courts of the judicial district of Merbes-le-chateau.