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Terms & Conditions

Terms & Conditions

Chockies Group represents Belgica Store, Livraison Surgelé and Livraison Surgelé PRO.

Chockies Group is a trade name operated by Deryckere Christopher, whose registered office is located at 4, rue Léopold III in 6560 Erquelinnes, Belgium and registered with the Banque Carrefour des Entreprises under number BE0797434426, hereinafter referred to as "the seller ”.

These general conditions of sale govern all relations between the seller and the customer, namely, any person, natural or legal, who orders via the websites hosted at the addresses and

Customers, natural persons, who order via the websites and for their private needs are consumers and benefit for certain articles from a right of withdrawal ( see article 8 of these conditions).

By the sole fact of his order, the customer accepts these general conditions of sale.

Company identity:

Chockies Group (Belgica Store, Livraison Surgelé, Livraison Surgelé PRO) represented by Deryckere Christopher

4, rue Léopold III

6560 Erquelinnes


Company number: BE0797434426

Phone: +32 (0) 71/13.12.13


Products and services :

The customer can consult the information on the products and services offered in the seller's catalogs via the sites, and

The photos that are published in the catalogs are as faithful as possible but may have small differences with the original product, particularly in terms of colors or modification of the packaging by the manufacturer. These photos do not enter into the contractual field and therefore do not bind the seller. Despite all the care taken in drafting the information on the products, the seller cannot be held responsible for a change in the text of the packaging or packaging of its suppliers.

The seller strives to receive reliable data from its suppliers and to communicate this reliable data on its websites, and However, the seller cannot guarantee the accuracy, completeness and/or current nature of this data. Differences may appear between the data indicated on the sites, and and those on the product labels, in particular for technical reasons inherent in the rotation of stocks. . The data available on the sites, and do not replace the data mentioned on the product labels. In case of discrepancy, the information on the product labels prevails. The Customer must, before the conclusion of the purchase agreement and prior to any consumption of the products, carry out a control of the data of the products indicated on the labels of the products (in particular the allergens). The Customer expressly waives any action against the Seller in the event of a discrepancy.

Sales are made within the limits of available stocks from the seller's suppliers. In the event of a shortage of stock, the seller will send an e-mail or telephone to the customer, warning him of this shortage of stock and extending the delivery time of the entire order. If this period should exceed 3 days, the seller reserves the right either to offer his customer and with his consent an equivalent product or to cancel the order and reimburse the customer.

The seller reserves the right to modify its catalog of products and services at any time. The offers of products and services are valid for the duration of their publication on the sites, and

Ordered :

Prior to ordering, the customer is required to provide his exact contact details, namely his name, the billing address, the delivery address (if different from the billing address), his telephone number, and his e-mail address. mail.The seller cannot be held responsible if the customer mentions incorrect contact details. If the order is returned for these reasons, the seller will not return the order unless the customer pays the shipping costs again.

The customer fills his order basket for a minimum amount of 25 euros, confirms acceptance of the general conditions of sale and then proceeds to payment for his order. All of these actions constitute proof of the transaction.

After payment, an order confirmation will be sent to the customer. This order confirmation includes the complete information provided by the customer as well as a description of the order, including the total price of the order as well as delivery costs. The order confirmation will have a right of withdrawal attached.


Prices and invoicing:

Unless otherwise stipulated, prices are indicated in euros. They include the costs of preparing and processing the order. They do not include shipping costs. The seller is not responsible for paying any customs duties or other local costs or taxes. Any such duties, costs or taxes are the sole responsibility of the customer. The customer is also required, if applicable, to make the necessary declarations to the competent authorities of the country of delivery. The prices of products and services are inclusive of VAT.

The delivery costs vary according to the place of delivery, the weight and the volume of the order. They are indicated for information only on the order summary and before any payment.

The seller reserves the right to modify the prices at any time and in particular to adapt them to a possible variation in prices imposed by its own suppliers or linked to a modification of the shipping costs. The price is that of the date on which the order was placed.


Payment :

Payment must be made by the customer when confirming his order and must be made in euros. The order will be processed upon receipt of payment thereof.


MultiSafepay FULLY SECURE thanks to the 3-D Secure standard offers international payment methods with which the customer can make the payment with the method of their choice.

The payment methods offered are Bancontact, iDEAL, Sofort Banking, Visa, MasterCard, Maestro, bank card (credit card), Giropay, ... A plus for you to be able to make online payment with a trusted payment method.


This ENTIRELY SECURE online payment site offers you to quickly pay for your purchases and also offers you purchase protection, a return guarantee, a simple and effective way to be reimbursed in the event of a cancellation and above all a automatic currency exchange! Registration on Paypal and purchases are completely FREE!

Bank transfer

If you live in the "euro zone", you can use a European Bank Transfer (SEPA). These take longer than Paypal to reach us. You can be sure that the payment will be made between two recognized banks.


For residents of Metropolitan France ONLY, we accept CHECKS. This means of payment takes a very long time to reach us because it requires that this paper be sent by post. However, it has the advantage of not being debited from your account immediately.

WARNING ! CHOCKIES GROUP is not responsible for the payment of customs duties or other costs or local taxes. Any such duties, costs or taxes are the responsibility of the customer. The customer is also required, if applicable, to make the necessary declarations to the competent authorities of the country of delivery.

Delivery, shipping and customs fees:

The seller ships packages all over the world with the exception of products in the "fresh products" category which are ONLY deliverable to Belgium, Luxembourg, Metropolitan France and Monaco in order to be able to guarantee compliance with the supply chain. cold to the customer.

Delivery costs and any customs costs (outside the EU) are the sole responsibility of the customer.

Orders are delivered against customer signature for receipt.

In the event of an unjustified entry of the order by customs, the seller undertakes to reimburse the customer. On the other hand, if the parcel is seized for reasons of prohibited products in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to check the possibility of importing the products ordered.

The customer is required to check the order upon receipt. If the package containing the order appears damaged, the customer agrees to inspect it immediately and in the presence of the delivery person. If the order is damaged, the customer will note the description of the damage as well as any comments on the delivery slip. The customer then agrees to notify the seller by e-mail, within 24 hours, making sure to attach photos (exterior (with visible shipping label), interior and merchandise) to support their complaint. The seller agrees to reimburse or replace damaged products within 14 days.

In the event that certain products are damaged in their box without damage to the package having been noted during delivery, the customer must inform the seller within 4 hours of signing the delivery slip.

The seller cannot be held responsible in the event of degrading products due to the high heat that can occur in the country of destination. In the event of strong heat in Belgium (something that sometimes happens), the seller postpones the sending of certain packages containing sensitive products (such as chocolate) and will notify the customer by email or telephone of this postponement. On the other hand, all the fresh products (and frozen on are delivered in refrigerated van and therefore they do not come into account for the periods of strong heat.

For more information on deliveries click here

Preparation and delivery time:

The preparation times for orders vary between 24 and 72 hours after receipt of payment.

The seller delivers to his customers within 4 to 10 days of payment for the order and depending on the carrier chosen. These deadlines are given for information only and are therefore not binding on the seller.

If after 30 days the customer has not delivered, the customer can request the termination of the sale and the reimbursement of the sums paid for his order.

Seller will not be responsible for any loss, cost, liability, damage, fine or expense incurred as a result of delay or non-delivery.

Right to retract :

Customers, i.e. physical customers who order on, and as part of their private needs, benefit from a period of withdrawal of 14 days from the day of receipt of the order, for all products ordered except products whose packaging has been opened or damaged by the customer, as well as all products likely to deteriorate or expire quickly (“fresh” products).

To exercise this right of withdrawal, the customer must send an e-mail to the seller or complete the withdrawal form available on and without having to justify the reasons. , nor pay any penalties, except the cost of return.

The seller undertakes to reimburse the amount of the order within 14 days from the date of receipt of the return merchandise (and after inspecting it) or proof of its reshipment by the purchaser, as well than the delivery costs.

The costs of returning the goods to the seller are the sole responsibility of the customer.


The seller guarantees the products purchased against hidden defects which make them unfit for their use. Any product concerned must be returned to us as is, in its original packaging within 7 days of receipt of the package.

The product will be refunded within 14 days of receipt of the return.

Data processing :

The seller treats the data confidentially and in accordance with national and international provisions, including among others the Belgian law of 8 December 1992, relating to the protection of privacy with regard to the processing of personal data, amended by the Law of December 11, 1998.

By communicating his personal data, the customer gives the seller express authorization to process this information for the purposes indicated below:

The data that customers communicate to the seller may be used by the seller and its partners in the context of the execution of the order as well as for direct marketing purposes.

At any time, the customer can object to the processing of his personal data. By means of a dated and signed written request sent to the seller, the customer may, after having provided proof of his identity (copy of a valid identity document), obtain, free of charge, written communication of personal data concerning him as well as, where applicable, rectification of those that are inaccurate, incomplete or irrelevant.

A copy of the personal data is communicated to the customer no later than 45 days after receipt of his request.


Limits of Liability:

The customer also acknowledges that the seller is not responsible for any direct or indirect damage caused by the products delivered.

The customer acknowledges and accepts that all the obligations owed by the seller are exclusively of means and that the seller is only liable for his fraud and gross negligence. In the event that the customer demonstrates the existence of gross negligence or willful misconduct on the part of the seller, the damage for which the customer can claim repair includes only the material damage resulting directly from the fault attributed to the seller to the exclusion any other damage (ao non-pecuniary damage, pleasure, enjoyment, loss of earnings, costs, etc.) and may not, in any event, exceed 75% (excluding taxes) of the amount actually paid by the customer in execution of the order.


Force majeure:

The seller can not be held responsible, both contractually and extra-contractual, in the event of non-performance, temporary or definitive, of its obligations when this non-performance results from a case of force majeure or fortuitous. The following events will in particular be considered as force majeure or fortuitous events: earthquakes, fires, floods, epidemics, acts of war or terrorism, strikes, whether declared or not, lockouts, blockades, insurgencies and riots, an interruption in the supply of energy (such as electricity), a failure of the Internet network or of the data storage system, a failure of the telecommunications network on which the seller depends, a fact or a decision of a third party when this decision affects the proper performance of this contract or any other cause beyond the reasonable control of the seller.

If, due to circumstances beyond the control of the seller, the performance of its obligations cannot be continued or is simply made more onerous or difficult, the seller and the customer undertake to negotiate in good faith and fairness an adaptation of the contractual conditions within a reasonable period of time in order to restore balance. Failing agreement within a reasonable time, each of the parties may invoke the termination of the contractual relationship between them without compensation or compensation of any kind.


Miscellaneous :

The invalidity of one provision of these conditions does not entail the invalidity of the others.

The seller reserves the right to modify these general conditions.

The sale of products offered on the sites, and is governed by Belgian law.

Any dispute relating to the services provided by the seller, as well as any dispute as to the validity, interpretation or execution of these general conditions will be subject to Belgian law and the exclusive jurisdiction of the courts of the judicial district of Merbes-le-chateau.

Confidentiality and data protection:

In addition to this, you will need to know more about it.


In addition to this, you will need to know more about it.

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


In addition to this, you will need to know more about it.

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for other purposes. this end only.

If we ask you to provide us with your personal information for another reason, for marketing purposes for example, we will ask you directly for your express consent, or we will give you the option of refusing.

How can I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at or by mail at : Chockies Group, 4, rue Léopold III, B-6560 Erquelinnes, Belgium


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We will release your personal information ONLY if we are required to do so by law or if you violate our Terms and Conditions.


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Our host provides us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in the data storage system and databases of the host, and in the general application of the host. Your data is stored on a secure server protected by a firewall.


If you make your purchase through a direct payment gateway, then the host will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways adhere to the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, Master-Card, American Express and Discover.

PCI-DSS requirements help ensure the secure processing of credit card data by our store and its service providers.


In general, the third-party providers that we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.

However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.

Keep in mind that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under the laws of the United States. United States, including the Patriot Act.

Once you leave our store site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or the General Terms and Conditions of Sale and Use of our website.


You may be required to leave our website by clicking on certain links on our site. We do not assume any responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.


In addition to this, you will need to know more about it.

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. While no method of transmission over the Internet or of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

In addition to this, you will need to know more about it.


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By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent on you to use this site. website.


In addition to this, you will need to know more about it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting to the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if it should be done.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


In addition to this, you will need to know more about it.

If you would like to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our Privacy Officer at or by post to Chockies Group, 4 rue Léopold III, B-6560 Erquelinnes, Belgium


All information on our sales sites, including graphic visualization, text, photographs and other intellectual property is copyrighted. None of this information may be reproduced in any way without our written permission.



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